Talk through the lock at home
A stiff cylinder, a key that has gone missing or a lock that no longer feels right can all be reasons to get advice. Tell us what you have noticed and where the problem is.
Residential work can involve checking the cylinder, lock case or door alignment before deciding what needs attention. A photo of the lock and door edge can help explain the issue.
If keys have been lost or you have moved into a property, ask whether rekeying or changing the lock is suitable for your hardware.
What to mention when you call
Explain the door or lock type if you know it, what has changed and whether the door still locks. For non-urgent enquiries, a photo can help show the hardware.
